Frequently Asked Questions
What is your cancellation policy?
We understand that sometimes things happen that are out of your control and therefore you have to cancel a booking.
If you cancel:
>14days before the course we will refund 100% of course fees
10-14days before the course we will refund 80% of course fees
5-10days before the course we will refund 50% of course fees
<5days before the course, there will be no refund.
If you fail to attend the course and have not notified us, there will be no refund.
Cancellations by Platinum CPD
Occasionally Platinum CPD will have to cancel or reschedule a course. In the event of a course being cancelled, we will contact you to inform you of the cancellation as soon as possible.
Platinum CPD will not be liable for any loss (including travel, accommodation or other costs incurred) in the event of a cancellation or rescheduling.
In the event of a cancellation, you will be refunded 100% of course fees, or have the option to transfer your booking to another course of your choice.
What happens if I have registered for a course but am unable to attend?
Please contact the team at Platinum CPD immediately.
Your options include transferring the booking to another individual, or to another course. Or we can retain a credit on file for you to use for a future course. Fees may apply (see cancellation policy).
When do I have to pay?
Payment is required at the time of booking.
We accept payment via credit or debit card, or Paypal via the website, or if you would prefer to pay by EFT, please contact us so we can send you our bank details.
Are your courses catered?
All of our courses are fully catered, including morning and afternoon tea, and a working lunch. Water and lollies are also provided.
What do I need to bring with me?
We provide pens and pads of paper, plus a set of course notes for each delegate. Therefore you don't need to bring anything extra with you unless specified.
For some of our courses we may ask that you bring a phone or tablet, and some of our practical courses may require you to wear certain clothes, but we will inform you of this well ahead of the event.
What if I have a food allergy or special dietary requirements?
Please let us know at the time of booking if you have any special dietary requirements so that we can ensure that your needs are catered for.
I am a student/recent graduate. Do I get any discount?
We offer a range of discounts for students, and sometimes have special offers for new or recent graduates. Normally these will be clearly marked on the course information and booking page of the website.
We also have a special New Graduate Platinum Membership option which gives you discounted course fees.
Please contact us if you have any questions.
Are your courses accredited?
All of our vet courses are accredited for VetEd points, and will also count as part of your yearly CPD requirements.
How do I subscribe to the newsletter?
For the Platinum CPD newsletter, please fill in the form at the bottom of the page.
If you would like to join the newsletter for the Rabbit Expo, please fill in the form on the Rabbit Expo page of the website.
What is a Platinum CPD Membership?
The Platinum CPD Membership programme is a twelve month subscription, giving you 20% discount on all of our courses.
There are four different Membership types - Practice Membership, Individual Veterinarian, Individual Nurse, and Recent Graduate (less than three years qualified).
When does my Platinum CPD Membership expire?
Your membership lasts for 12months from the date of signing. We will email you 1month before the expiry date to remind you.
How do I renew my Membership?
We will email you 1month before your membership is due to expire, to remind you.
You can renew via the membership page of the website.
Can't find an answer to your question?
Contact the Platinum CPD team today.